Returns & Refunds

30 Days deadline for Returns & Refunds.

  • You must have the purchase invoice.
  • The products must be returned with the label and the same conditions as they were received.
  • The products may not have any odor, use mark or be washed by the costumer.
  • To Exchange or return items you will have to fill out all the fields of the form  below:
First and last name
We will reply to the email you insert here.
Insert SKU or description and the size of the items you want to return.
To make an Return of Refund, we have two methods available:

 

1st method: Collecting by the Carrier NACEX. (Only for Portugal):
Nacex collects the item at the indicated address, after we receive of the article and validate it, we will return the value of the article (s) subtracting the shipping cost of the return.

 

2nd Method: Return of the items by the customer. (Valid for mainland Portugal, islands and foreign):
The customer must send the item through the service/carrier that he chooses: (it should arrive within 30 days from the date of receipt).

Address: Great I Am - Avenida Comendador Ferreira de Matos N º 525 R/C 4450-125, Matosinhos.

You must write in the package your email with which you ordered from us, invoice or order number. You must always send your order with registered service, so in case of loss the carrier is responsible for the order.

For both methods, it is necessary to indicate your IBAN to transfer the value to be reimbursed.
You can perform a new order of the desired size or other articles, on the site or through Facebook.

Insert your IBAN
Please state the reason for the refund or return

Great I Am is not responsible for any cost related with an exchange (article or size) or return of it.Know more about the exchange policy reading the Terms & Conditions.

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100% MADE IN PORTUGAL

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