FAQ

Any doubts? Here are all the answers!

Create Account

If you have not registered yet, when you proceed to order, you will be asked to submit a password to create an account. That way you will be able to access the following areas:

Order history
Order details
View the Tracking Number of your order
Address history

In order to create an account click ‘Login/Register’ on the upper right side of your screen and choose the ‘New account’ option. Fill in all the data and click ‘Register’. You will immediately receive an e-mail with your account information. You can also register with your facebook account. So easy, isn’t it?

In order to login into your account you just have to click ‘Login/Register’ and enter your e-mail address and password.

In order to recover your password, click ‘Login/Register’ and choose the ‘Recover password’ option.

You are free to delete your account. In order to delete you just have to contact our customer support service.

MAKE AN ORDER

Browse our online store and add the product(s) you want to purchase to the cart
When you have selected all the items you want, click on ‘Checkout’
If you haven’t already, this is the time to login or register
Fill in all the billing, shipment and payment information
Confirm all your information is correct and click to finalize your order

Besides the completion message after the order is placed you will receive an e-mail confirming your order. If you have any further question you can always contact our customer support service.

On our online store it is not possible to place orders through the telephone. You can always rely on our customer support service to help you place your order.

Our stock availability is regularly refreshed to show the most up-to-date information, and therefore, with the sole exception of stock/system errors, your items are guaranteed. We remind you that the handling of your order starts when the payment is confirmed, thus we advise you to pay your order as soon as possible.

In the unlikely event that we are unable to supply a particular item that you have purchased, we will notify you as soon as possible via e-mail or sms.

Yes. All our orders are shipped with an invoice.

PAYMENTS

Paypal is used exclusively online. It is the faster, safer way to send money and make online payments. You can link your credit card or bank account to Paypal and safely make your purchases. You’ll be redirected to the Paypal page where you must login and validate your payment. After this process is completed you are redirected to GREAT I AM.

After your order is shipped you will receive an e-mail with the tracking number/link so you can get updates on your delivery.

The courier will contact you to schedule another delivery.

EXCHANGES & RETURNS

Exchanging an article at GREAT I AM is very simple. You have 30 days to make this exchange. This 30 day deadline starts from the date of the invoice.
1. Access Your Client Area and fill the Exchanges & Returns form.
2. Complete all the necessary fields and you will receive an email from our Contact Support. We will arrange the pickup of your item.
3. Put the article(s) in a sealed package, together with the Duplicate of the Invoice After receiving your package, we will contact you in order to finalize the exchange process.

Yes. The return costs will be charged to the customer. You can always choose to return your order at one GREAT I AM Store.

The reimbursement will be issued within a maximum period of 10 working days starting from the date of the reception of the articles.

You can return an order at one GREAT I AM store. The reimbursement will be issued by the same method used for the payment:

PayPal: reimbursement to the Paypal account
Visa: reimbursement to the card usedThe reimbursement will be issued within a maximum period of 10 working days.