EXCHANGES & RETURNS
Great I Am accepts returns and exchanges within a maximum of 15 days starting from the delivery date, as long as the items haven’t been used, aren’t customized, still have the original tag, are in perfect selling conditions and in the original package.
We don’t accept returns neither exchanges of personal items (such as underwear) with damaged packaging (the packaging must be intact).
Returns and exchanges can be made at the store, sent to our head office by mail or have collected at your place through appointment. Transportation fees for returns and exchanges are to be paid by the client. In case of returns, we only repay you the amount referring to the order, not the shipping fees.
Please note that under no circumstance can underwear/sungas be returned or exchanged.
The client must keep the shipping proof since the item is their responsibility until it arrives at our warehouses. We cannot be held responsible for lost or delayed items when in the way to our warehouses after being sent by clients.
In order to request an Exchange or a Return, please fill the following form:
Sit back and relax. We have received and we’ll work on it as soon as possible.
You’ll receive our reply on your email.
If your request is made during the week (Monday to Friday) we will answer you as soon as possible.
The response time may vary, but we usually respond on the same day.
This depends on a lot of factors.
We’ve done exchanges on 24h and others on 72h.
Make sure you’ve checked the item you want is still in stock.