TERMS AND CONDITIONS

GREAT I AM

Great I Am offers an online shopping service governed by the general conditions of sale, as described below. To this end, your use of this Website constitutes your agreement to the conditions of sale. Great I Am reserves the right to change these conditions without notice, publishing all changes here.

It is intended for personal use. Reproduction, transfer, distribution or storage of the contents of this Website, without prior written permission, is prohibited for purposes other than personal use.

It is intended for personal use.

Great I Am may at any time edit, in whole or in part, the terms and conditions listed herein.

Customers of the online shop are considered final consumers, subject to VAT assessment, with the exception of residents of countries outside the European Union.

The sales process is subject to compliance with the regulations established by Law No. 25/2008, of 5 June, on the prevention and repression of the laundering of benefits from illegal provenance and the financing of terrorism.

It is strictly forbidden to introduce the link of our website, for commercial purposes, without the prior permission of Great I Am. At the same time, the use of the domain greatiamwear.com for abusive purposes, and without prior authorization, may be liable to Great I Am to resort to the competent legal means. In case you find links directing you to greatiamwear.com on other websites, we do not assume any responsibility, neither of the source of the page, nor of its content.

PRODUCTS FROM THE ONLINE SHOP

The products identified in their specific catalogues can be purchased from the online shop.

Prices

The prices shown in the catalogue include VAT at the current rate at the time of purchase, but do not include shipping costs.

The prices shown in the catalogue include VAT at the current rate at the time of purchase, but do not include shipping costs.

Any other costs resulting from shipping volumes out of the country, including customs clearance costs, will be the sole responsibility of the buyer.

Order at GREATIAMWEAR.COM

Ordering at greatiamwear.com is very easy and respects all the rules and laws governing e-commerce. Check out our FAQ if you need help with this.

*Order processing starts immediately after payment confirmation.

In the event of your data being entered incorrectly or you just want to change something in your order, you can request its modification or cancellation through our Customer Service.

In accordance with the law 7/2004 of 7 January, on e-commerce, Great I Am Ltd reserves the right to unilaterally cancel the order whenever a programming error, malfunction or deformed contractual proposition (in which the error concerns something crucial to the contract) is verified.

The customer can cancel the order, if it has not yet been shipped, by sending an email or by phone.

The cancellation request will only be effective when the order number and customer name is mentioned.

If the customer wishes to return ordered items, approval by Great I Am will be required. If approved, the amount paid will be refunded, but there will be no refund of shipping costs.

If the customer wishes to return ordered items, a refund will be required from Great I Am.

Great I Am will withhold shipping costs when the item is damaged or an error occurs during shipping.

Product orders must be placed by users 18 years of age or older. 

Payment METHODS

Products can be paid for using one of the various electronic payment methods available

PAYPAL

CHREDIT CARD

SENDING ON COLLECTION

REF. MULTIBANCO / MBWAY

Great I AM reserves the ordered products for 48 hours, after that time, in case of no confirmation of payment, the order will be cancelled.

If the buyer has a voucher, he can discount it on offers in the online shop, according to its conditions.

DELIVERY TIME

In mainland Portugal orders are generally delivered within 2 working days after the payment date.

In the Autonomous Regions, depending on the Islands, the estimated delivery time can vary from 3 to 5 working days.

Deliveries to Europe and the rest of the world vary depending on the destination and transport time. They can take between 2 to 5 working days.

EXCHANGES AND RETURNS POLICY

Great I AM accepts exchanges/returns within a maximum period of 15 days, from the date of receipt of the order, provided that the items: – Have not been used – Are not personalised – Still have a label – Are in re-stockable condition, in their original packaging (if any). – Exchanges of personal items (such as underwear) will not be accepted Exchanges / returns can be made in one of our shops or via email / post. Shipping costs regarding exchanges/returns will be charged to the customer.

In case the exchange/return originates from a cause attributable to GREAT I AM, the customer should contact our Customer Support to schedule the collection of the item and Great I Am will bear the shipping costs.

However, the shipping of the replacement items will follow the Shipping Cost rules of a normal purchase.

Great I Am responds to the lack of conformity that manifests itself within two years from the delivery of the article, with the exception of perishable products, where we only guarantee that the products are delivered within the expiry date and with a minimum of 30 days, and our responsibility ends after the delivery due to the fact that we do not control how the products are stored or kept. All non-compliances will be reviewed by our Customer Service department.

Great I Am will not be responsible for any loss or delay of items in transportation from the customer’s address to our warehouse.

If you exchange a purchased item for another of lesser value, GREAT I AM undertakes to refund the amount of the price difference, subtracting only the shipping costs.

If you exchange an item purchased for another of lesser value, GREAT I AM undertakes to refund the amount of the price difference, subtracting only the shipping costs.

The refund will be made by the same method used for payment:

Paypal: refund to Paypal account

Visa: refund to card used

The refund will be issued within a maximum period of 10 working days after receipt of the order at our Customer Services. The date on which this amount will be available in the customer’s account will depend on the banking institution servicing the customer.

Great I Am will not be responsible for return shipping costs or return shipping costs for products returned due to errors in the shipping address.

REGISTER IN THE ONLINE SHOP

Individual registration in the online shop is done in the shop under “Registration”;

This registration allows an easier purchasing process, with the recording of the customer’s identification data, allowing immediate recognition of the customer, without the need for re-typing in a future purchase;

The Customer can update his personal data online whenever he makes a purchase in the online shop;

Access is restricted to each user and is guaranteed by the use of a login and a password which must be changed on first use;

After registration, these data are sent to the customer’s email to allow its confidentiality, being the sole responsibility of the user its further use.

RECLAMATIONS

Claims for defects in the items after use are accepted, for this, you should contact us through our Customer Support. After receipt of your shipment, the complaint will be reported to the brand and the maximum response time to the customer is 1 month. According to Portuguese law, you can also use the online complaints book by clicking here. Here:.

Applicable Law

All purchases made on greatiamwear.com are subject to Portuguese law. Any conflict or divergence of interpretation of the general conditions of sale and use will be submitted to the competent Portuguese court.

All purchases made on greatiamwear.com are subject to Portuguese law.

If our customer is outside of mainland Portugal, we inform you that any legal proceedings must be referred to the Portuguese courts.

Contacts:.

Alternative Resolution of Consumer Disputes (ADR) – Law no. 144/2015

In case of dispute the consumer can turn to a Consumer Alternative Dispute Resolution Entity:

*More information on Consumer Portal www.consumidor.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (Vale do Ave Arbitration Court)

Address: Rua Capitão Alfredo Guimarães, 1,

4800-019 Guimarães

Contact nr: 253422410

Website: www.triave.pt

E-mail: triave@gmail.com

CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)

Address: Rua D. Afonso Henriques, 1,

4700-030 Braga

Contact nr: 253617604

Website: www.ciab.p

E-mail: geral@ciab.pt

Oporto Consumer Information and Arbitration Centre

Address: Rua Damião de Góis, 31, Loja 6,

4050-225 Porto

Contact nr: 225508349

Website: www.cicap.pt

E-mail: cicap@cicap.pt

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts

Contact: Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide

1099-032 Lisbon

Contact nr: 21384748

Website: www.arbitragemdeconsumo.org

E-mail: cniacc@fd.unl.pt

CIMAAL – Algarv’s Centre for Information, Mediation and Arbitration of Consumer Conflicts

Address: Edifício Ninho de Empresas, Estrada da Penha

8005-131 Faro

Contact nr: 28982313

Website: www.consumidoronline.pt

E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Address: Av. Fernão Magalhães, n.º 240, 1º

3000-172 Coimbra

Contact nr: 239821690

Website: www.centrodearbitragemdecoimbra.co

E-mail: geral@centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre

Address: Rua dos Douradores, 116, 2º

1100-207 Lisboa

Contact nr: 218807030

Website: www.centroarbitragemlisboa.pt

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira

Address: Rua Direita nº. 27 – 1º Andar

9050-405 Funchal

Contact nr: 291750330

Website: www.srrh.gov-madeira.pt

E-mail: centroarbitragem.srias@madeira.gov.pt

SECURITY AND PRIVACY POLICY

In accordance with Portuguese Law No. 67/98 of 26 October on the Protection of Personal Data, we inform you that the treatment given to the personal data collected on the greatiamwear.com website is the responsibility of GREAT I AM, Lda. The data collected on this website are intended for the processing of orders and communication with customers, processing of information requests and possible complaints, statistical analysis, as well as their use for direct marketing purposes. GREAT I AM, Lda. guarantees the confidentiality of all data provided by its customers. Notwithstanding the secure collection and processing of data carried out by GREAT I AM, Lda. using the most perfected techniques for the purpose, which prevent their loss or manipulation, we inform you that the collection in an open network allows the circulation of personal data without security, running the risk of being seen and used by unauthorized intermediaries. All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to no longer be part of the greatiamwear.com database, you can exercise this right through our Customer Service

APPLICABLE LAW AND JURISDICTION

This agreement is applied under Portuguese Law.

SHIPPING CHARGES

Europe

€6.85 (up to 500G)

Portugal

Madeira and Azores (up to 500 grams)

1st option – collection: 5.45€ (shipping costs)
2nd option – prepayment by ATM ref; MBway ref; Paypal: 4.20€ (shipping costs)

Madeira and Açores (500 grams up to 2 kg)

1st option – collection: 8.00€ (shipping costs)
2nd option – prepayment by ATM ref; MBway ref; Paypal: 5.90€ (shipping costs)

Portugal Mainland:
We have 5 payment methods:
– Prepayment by Ref. Multibanco; MBWAY; Paypal and Credit Card: 4.20€
– Delivered by carrier Nacex
– Cash on delivery: 6.20€( Delivery: 4.20€ // cash on delivery fee: 2€).
Portugal Mainland (over 45€):
We have 5 payment methods:
– Prepayment by Ref. Multibanco; MBWAY; Paypal and Credit Card: 𝐆𝐑Á𝐓𝐈𝐒; – Delivered by carrier Nacex
– Cash on delivery: counter-refund fee €2

Campaigns and Promotions

Sales

28 December – 7 March – Discounts on the entire Autumn/Winter collection.