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Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

Portugal: Paypal, Credit Card, Ref. Multibanco or Cash on Delivery.

Rest of the World: Paypal, Credit Card

What are the delivery charges for orders from the Online Shop?

Delivery Charges may depend on the location.

Make sure you check our delivery charges HERE or you can check it on the checkout page.

How long will delivery take?

Portugal: 24h-48h (Portugal Continental) or 5 Business Day to the Islands.

Rest of the World: 3 to 4 days.

What exactly happens after ordering?

You will receive an email with your order details.

Then we’ll start preparing your shipping and as soon as it’s shipped you will receive an email with the Tracking Code so you can follow your order.

Do I receive an invoice for my order?

Yes. You will receive the invoice on your email after the payment is processed.

You will also receive a paper invoice with your order.

How secure is shopping in the Online Shop? Is my data protected?

We use the most secure method of payment for online purchases. For those who are not PayPal users can always choose other options.

We are committed to ensuring that our customers have a safe and easy way to pay. The payment process is encrypted to the highest possible level, so you can rest assured that your details will never been seen by unauthorised people.

Great I Am, Headquarters, Portugal

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